Below you'll find some common questions we get asked on a daily basis:
Q. Can you get rid of dog or pet odours from carpet rugs and upholstered fabric sofas?
A. Yes, we can treat your carpets, rugs or upholstery with enzyme deodorizers, which consume the particles that cause the smells.
Q. What is Stain Guard and what does it do?
A. Stain Guard is made up of high quality fluorocarbons and fluropolymers which once applied to carpets, fabric or upholstery forms an invisible barrier which prevents dirt etc from penetrating the material.
Q. How long will my carpets take to dry?
A. There are a many factors to consider, the amount of soiling in the carpet, the length of pile, the weather, the temperature in the property. Part of a professional carpet cleaner’s skill is to clean the carpets as thoroughly as possible and leave the carpets as dry as possible. However with the latest equipment and drying methods we use they should be dry in 2 to 3 hours at most.
Q. Will my carpet shrink?
A. Some carpets are prone to shrinkage. We can spot this at the time of your free survey, and can take measures for prevention.
Q. I have heard that carpets get dirty quicker once they have been cleaned.
A. Using the correct cleaning system is important. Some systems and incorrect application methods may leave residues which accelerates re-soiling and defeats the whole purpose of cleaning. This is not the case with the systems and products that we of course use.
Q. Will I have to clear all the furniture out of the room?
A. No. Whilst we appreciate the removal of small objects and breakables, we have a system of working with larger pieces. This will cause less to yourself.
Q. How long will it take you to clean my carpets?
A. At the time of your free survey, we can give you an accurate time scale. Again with the latest equipment we use, we will complete the work as fast as possible in order that your home or premises will return to normal as soon as possible.
Q. Should I use wet wipes on my leather furniture?
A. NO! but you wouldn't believe how many people do. Wet wipes will dry out the leather which can result in the leather becoming brittle and cracking. To maintain your leather furniture to it's highest standard it needs to be nourished restoring the natural oils that are lost over time.
If you have a question
Can't find the answer on our website call Oliver on 07796 478361. He will always try and give you the best advice, regardless of whether it leads to work or not!
Stain removal FAQs
Sometimes the best thing to do is call an expert before you try and clean any spills yourself! We've created a brief guide describing the first steps of what you should do if you spill any of the following...
Avoid using wet wipes on leather suites as they will dry the leather, which can result in cracking.
Q. What do I do if I spill red wine
A. Blot up as much as you can using kitchen towel or clean cloth. Add white vinegar to the spill and leave for 15 minutes for the chemicals to react. Use cold water and another clean cloth to remove any residue.
Q. What do I do if I spill tea or coffee
A. Blot up as much as you can using kitchen towel or clean cloth. Dissolve a steradent tablet into water and apply to the stain with a clean cloth. Leave for 15 minutes for the chemicals to react. Use cold water and another clean cloth to remove any residue.
Q. What do I do if I spill paint
A. Carefully use a blunt knife to scrape up excess paint. Using a clean cloth apply white spirit. Keep changing the cloth so that once the paint is lifted you don't keep rubbing it back into the stain.
Q. What do I do if I spill pen or ink
A. Using a clean cloth apply white spirit. Keep changing the cloth so that once the paint is lifted you don't keep rubbing it back into the stain.
Q. What do I do if I spill something on leather
A. Cleaning leather requires specialist techniques, so please call an expert rather than attempting to clean yourself.
Q. How much does it cost to clean my carpets, rugs and furniture?
A. We have a minimum cleaning cost of £40. This basic cost covers our transport costs and materials. If you have multiple items that need cleaning, and they can all be cleaned on the same day, we can sometimes offer further savings.